In general you are responsible for roundtrip freight if the furniture has left our warehouse, or in case of special orders, the manufacturer’s warehouse. Please contact us and we will assess your situation. A 25% re-stocking fee is also deducted from your refund. On Free Shipping items the shipping charges are included in the price but you will still be charged for roundtrip shipping costs incurred by New Lots Furniture. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture. Sorry, we cannot accept returns for assembled merchandise. Any returns must be in their original packaging. Items will not be authorized for return after 2 days from the delivery date. Your credit card will be refunded once we receive the returned item and it passes our inspection.
What is the Cancellation Policy? If we are able to cancel your order before it is produced and/or shipped, there is no charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund.
Cancellations or returns must be authorized in advance. Please contact us and we will assess the situation. We can only accept returns on orders that were shipped to Brooklyn, Queens, Bronx, Manhattan and Staten Island.
Once a Fabric, leather, wood or combo warranty has been applied to your order, the charges cannot be reversed. All warranties are non-refundable.
No out-of-state returns.
To start a return/exchange process, please visit your account page.