To avoid delivery day disappointments, measure the area you plan to place your new furniture in, as well as the furniture you have selected to purchase, before placing your order. Also measure any doorways (height and width) through which the furniture must pass to get to its final position in your home. Identify any delivery obstacles – is there enough ceiling clearance? Will the furniture clear the stairway or elevator? Can the piece be maneuvered around any right angles? Because of our commitment to providing you with outstanding customer service, as safely and efficiently as possible, delivery personnel are unable to hoist furniture or carry furniture up more than 2 flights of stairs. An elevator must be available for deliveries to the 3rd floor and above.

In preparation for your delivery, please remove pictures, accessories, etc. from your walls to prevent damage. Keep children and pets secure during the delivery to prevent injury. Also ensure that the area where you would like your furniture placed is free and clear of old furniture and any items that may obstruct the passageway of the delivery team. New Lots Furniture will deliver, assemble, and set-up your new furniture purchase and remove all packing materials from your home. Our delivery teams are not permitted to move your existing furniture, electronics, or other household belongings and cannot set up lamps, hang pictures or mirrors on walls, or make electrical connections for entertainment units. To avoid delivery day disappointments, Measure the area you plan to place your new furniture in, as well as the furniture you have selected to purchase, before placing your order

We Deliver our Furniture FAST!

We have most items in stock at all times. Our customers have rightfully come to expect fast deliveries. It is very rare that something will go back on an order. 95% of our furniture ships in 3-4 days, and some special orders delivered in 1-3 weeks. Why wait 4-6 weeks?

In order to avoid delays in order processing, your credit card will be charged at the time you place your order. We have a “Pre-pay” policy to protect our customers and ourselves from fraudulent transactions.

Stress-free delivery provided by professional furniture delivery experts Monday through Friday, 9am to 7pm in most areas. Remote areas may not be serviced or could experience delivery delays, call for more details. Includes inside placement in room of your choice and two flight of stairs, additional services may require additional charges. You choose the room and our delivery experts will deliver your new furniture right where you want it! It couldn’t be easier or more convenient.

Delivery in Metro New York

Outside of Metro New York

UPS Deliveries

Truck Deliveries

Yes, for an additional fee we can arrange an inside delivery for a fee typically around $100, but it depends on your situation and is evaluated on a case by case basis. See also “Delivery Options” above. Note: – Please inspect your delivery prior to signing off on the paperwork. – If there any issues with your delivery you must call us while the carrier is present. – Please inspect the merchandise thoroughly prior to the delivery agent’s departure. – Extraordinary delivery conditions may require an additional fee to be paid.

Your delivery is scheduled based on the earliest possible date (i.e. first available opening) per our delivery schedule. We cannot guarantee the time or the day of the week for your delivery. Upon placing an order you will receive a confirmation e-mail or a phone call that includes your delivery date. One to two days prior to your delivery, you will receive a phone call from a Customer Service Specialist to confirm the details. All delivery schedules must have 6 hours window. Rarely, we may not be able to deliver your order within the particular time frame due to unexpected delays. In case of a delay, our driver will notify you by phone.

We apologize – we cannot ship to P.O Box addresses. Our boxes are too large.

In the rare situation that you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible. If the carton is obviously severely damaged, please refuse the shipment from the freight company. We will arrange for a replacement or replacement parts to be rushed out. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will cause us to charge your credit card for the non-returned. On roadside delivery we cannot be responsible for loss or damage of goods unless the setup option has been selected in checkout and setup was paid for.

We can fax your building management office a letter showing that we are insured. If your building requires that its name appears on the insurance policy, then we must charge a fee of $200 to process the request.

As a customer it is your responsibility to take the necessary steps to ensure that oversized furniture items can fit thru your entrance door, hallway, stares, elevator, apartment door. If the furniture doesn’t fit, we will need to make a special arrangement with one of our delivery professionals who specializes in dissembling large furniture items and reassembling them back inside the house. In such case you are responsible for paying the fees associated with this service. Please contact us for more information.