Use of This Site

newlotsfurniture.com is provided as a service to our customers. We recommend reviewing these Terms whenever you visit, as you may access specific pages directly without seeing them first.

By using this site you confirm that you are 18 years of age or older. Users between the ages of 13 and 18 may browse only under the supervision of a parent or legal guardian who accepts these Terms on their behalf and assumes full responsibility for their activity, including any purchases made.

We do not knowingly collect personal information from children under 13. Children under 13 may not use this site beyond general browsing, and no adult may accept these Terms on their behalf.

All registration and billing information you provide must be truthful and accurate. Providing false information is a breach of these Terms. Completing checkout constitutes your agreement to pay for and accept the item(s) ordered.

All content on this site — including images, text, designs, photographs, and software — is intended for personal, non-commercial use only. You may not reproduce, distribute, sell, or otherwise exploit any site content without our express written permission. All software used on this site is the property of New Lots Furniture or its licensors and is protected by applicable copyright law.

Order Acceptance

Placing an order does not guarantee its acceptance. New Lots Furniture reserves the right to refuse or cancel any order at our discretion. Reasons may include product availability limitations, pricing errors, or concerns identified during payment or fraud review.

We will contact you if your order cannot be fulfilled or if we require additional information to process it. If your card has already been charged at the time of cancellation, a full credit will be issued to the original payment method.

Pricing Information

We strive to display accurate pricing at all times. In the event of a pricing error, New Lots Furniture reserves the right to cancel any affected orders. We will notify you of the error and, where applicable, offer you the opportunity to reorder at the correct price or receive a full refund.

Product Content & Specifications

We work closely with our vendors to ensure that product images, dimensions, and specifications are as accurate as possible. However, manufacturers may change specifications without notice, and colors may appear differently depending on your monitor's display settings or photography lighting.

If a product arrives and is genuinely not as described, please contact us within the timeframe outlined in our Return Policy below.

Return Policy

We want you to love your furniture. Please read our return policy carefully before purchasing — furniture returns involve significant freight costs, and we want you to be fully informed.

To be eligible for a return, all of the following must apply:

• The return request is made within 2 days of delivery.
• The item is in its original, unassembled condition — we cannot accept returns on assembled merchandise.
• The item is in its original packaging, complete with all parts and accessories.
• A return authorization number has been issued by New Lots Furniture.

Freight & Restocking Fees

Once furniture has left our warehouse (or, in the case of special orders, the manufacturer's warehouse), you are responsible for roundtrip freight costs. This applies even to items that shipped with free shipping — the shipping cost is included in the item price, but the actual carrier cost is still incurred and will be deducted from your refund.

• A 25% restocking fee is deducted from all approved refunds.
• Roundtrip freight costs will be deducted from your refund based on the actual shipping charges incurred.
• If parts or accessories are missing from the original packaging, an additional deduction will apply.

Your refund will be issued to your original payment method once we receive the returned item and it passes our warehouse inspection.

Tips to Avoid a Return

• Measure your space and all doorways, hallways, and stairwells before ordering.
• Review all dimensions listed on the product page carefully.
• Contact us with any questions before placing your order — we're glad to help.
• If your item arrives with minor cosmetic shipping damage, contact us first — we may be able to source replacement parts and save you the hassle of a return.

Cancellation Policy

We begin processing orders immediately to get your furniture to you as quickly as possible. For this reason, cancellations are subject to the following:

• Orders cancelled before the item has left our warehouse (or the manufacturer's warehouse) may be cancelled without freight charges, but a 25% restocking fee may still apply.
• Once an order has shipped, it is subject to the full return policy, including roundtrip freight costs and the 25% restocking fee.
• Special orders — including backordered items where payment has been forwarded to the manufacturer to reserve your piece — cannot be cancelled. These are considered final sale.

To request a cancellation, please contact us as soon as possible. If your cancellation is confirmed, you will receive written confirmation. Without that confirmation, your order remains active.

Delivery Policy

• Standard delivery hours are Monday–Friday, 8am–6pm. Special delivery arrangements outside these hours may incur additional fees.
• An adult must be present to accept and sign for delivery.
• All deliveries are fully insured from the time they leave our warehouse until arrival at your address.
• For White Glove deliveries, all items must be inspected for damage or defects at the time of delivery and any issues noted on the delivery receipt / bill of lading. Issues not noted on the delivery receipt cannot be covered by delivery insurance.
• If your item arrives damaged, defective, missing, or incorrect, you must notify us within 72 hours of delivery. Please photograph any damage as documentation.
• Please protect your floors and walls prior to delivery. New Lots Furniture and our carriers are not liable for damage to your personal property.
• Missed delivery appointments may be subject to a re-delivery fee.
• To reschedule a delivery, please notify us at least two business days prior to the scheduled date to avoid a rescheduling fee.
• Please ensure the delivery area is cleared before your scheduled delivery. Our delivery team is unable to remove old or existing furniture.
• Items held in our warehouse for more than 30 days may be subject to a storage fee. Please contact us for details.

Site Security

You may not attempt to violate or compromise the security of newlotsfurniture.com. Prohibited activities include unauthorized access to our systems, probing or scanning for vulnerabilities, interfering with service to any user, sending unsolicited communications, or using automated tools to navigate or scrape our site without permission.

Violations of site security may result in civil or criminal liability. New Lots Furniture will investigate suspected violations and cooperate with law enforcement where appropriate.

Third-Party Sites

Any links to third-party websites on newlotsfurniture.com are provided for your convenience only. They do not constitute an endorsement or recommendation by New Lots Furniture. We are not responsible for the content, accuracy, or practices of third-party sites. You visit any external links at your own risk.

Free Shipping

Items marked Free Shipping will ship at no additional charge via UPS, FedEx, or a specialized furniture carrier to addresses within the continental United States.

Please note: "Free Shipping" means the outbound shipping cost is included in the item price. If a return is initiated, the actual roundtrip freight costs incurred by New Lots Furniture will still be deducted from your refund in accordance with our Return Policy.

Customers in remote or rural locations may be subject to a delivery surcharge. Please contact us before ordering if you are unsure whether your address qualifies.